Crushed it!
Crushed it!

Bravo! Here's a re-cap of
‘What do I say first?:’

  • Ask them about what you've observed lately, e.g. about their behavior or events that have happened to open the conversation.
  • Demonstrate empathy.
  • Use gentle, empathetic language to frame your questions.
  • Validate how he's feeling by repeating back what he's said and reflecting on what that would be like.
Continue to the Listen skill