Crushed it!
Crushed it!

Now let’s recap on what to say first and how:

  • Ask open-ended questions: avoid questions with simple “yes” or “no” answers.
  • Make observations: talk about what you've noticed.
  • Go for non-judgemental language: aim for a gentle, curious approach.
  • Show empathy: put yourself in their shoes, validate their experience.
Continue to the 'Listen' skill