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Use your skills in practice conversations.
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Crushed it!
Now let’s recap on what to say first and how:
Ask open-ended questions: avoid questions with simple “yes” or “no” answers.
Make observations: talk about what you've noticed.
Go for non-judgemental language: aim for a gentle, curious approach.
Show empathy: put yourself in their shoes, validate their experience.
Continue to the 'Listen' skill
Interactive Topic (3 min.)
Learn what to say first and how
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