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Crushed it!
Let’s recap on when to encourage action:
Make sure you’ve asked open questions, listened, and validated his experience
Don't try to encourage him to make changes until he's been heard and understood
Listen out for problem-talk and change-talk
If he offers or considers a solution that's your cue to encourage him
Keep learning about the ‘Encouraging Action’ skill
Interactive Topic (2 min.)
Learn when to encourage action
Interactive Topic (2 min.)
Learn how to encourage action
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