Crushed it!
Crushed it!

Let’s recap on when to encourage action:

  • Make sure you’ve asked open questions, listened, and validated his experience
  • Don't try to encourage him to make changes until he's been heard and understood
  • Listen out for problem-talk and change-talk
  • If he offers or considers a solution that's your cue to encourage him
Keep learning about the ‘Encouraging Action’ skill